Kuna

If the product is out of stock, do not hesitate to send us an email with the style you want to info@anayraquel.com , and we will keep you informed about our upcoming collections or possible restocking.

*Note: Only full-priced items are available for backorder.

We invite you to explore our ' SHOWROOM ' page to schedule an appointment or visit the nearest concept store, where you can try on our models.

ana + raquel can accept exchange requests within seven (7) calendar days from the date of delivery of the order.

*Please see the “ SHIPPING & RETURNS ” section for specific information on our rates.

Our shoes, made with natural leather and suede, may present
subtle variations. We use soft leathers such as nappa and suede, which require careful handling. To maintain their color and quality, please follow these care instructions:

To clean your leather shoes, wipe the desired area with a clean, non-abrasive, soft, dry cloth. If stains appear, gently rub the area with the slightly damp cloth and allow to air dry.

Apply a clear leather cream with a soft cloth using circular motions.

In case of contact with water or other liquids, do not rub the leather but use a dry cloth and gently pat to absorb the liquid.

Store shoes away from direct sunlight in a breathable dust bag.

A visit to a shoe repairer of your choice for preventative or routine maintenance can dramatically extend the life of your favorite shoes.

For local deliveries the estimated time is 3 to 5 business days.

For international shipments it is between 7 and 15 business days after processing.

*Please note that there are 7 additional days for backorders

International

Once your package has shipped, you will receive an automatic email with tracking information.

Mon - Sat: 10 am -7 pm

+1 (51) 991 081 539

info@anayraquel.com