Illa
- Description
- Size & Fit
Choose our 3-strap sandals for a versatile look.
Color: Black
Upper: Nappa leather
Interior: Leather
Heel Height: 10mm
Please note that our shoes are in Italian sizes and are true to standard size, unless otherwise stated in the Description.
For more information, please see our Size Guide below.
Frequently Asked Questions
What can I do if my size is out of stock or out of stock?
Even if your size is sold out, feel free to email us the style and size you want at info@anayraquel.com , and we will keep you informed about our upcoming collections or possible replenishments.
*Note: Only full-price items are available for backorders.
Do you have a physical store?
We invite you to explore our ' SHOWROOM ' page to schedule an appointment or visit the nearest concept store, where you can try on our models.
What do I do if I'm not sure about my shoe size?
Please refer to the “Size Guide” in each product profile for sizing specifications by style. If you need further guidance, please feel free to contact our Customer Service at info@anayraquel.com and we will do our best to assist you.
Do you accept returns and exchanges?
ana + raquel can accept exchange requests within seven (7) calendar days from the date of delivery of the order.
*Please see the “SHIPPING & RETURNS” section for specific information on our rates.
Care Instructions
Our shoes, made from natural leather and suede, may have subtle variations. We use soft leathers such as nappa and suede, which require careful handling. To maintain their color and quality, please follow these care instructions:
Cleaning
To clean your leather shoes, wipe the desired area with a clean, non-abrasive, soft, dry cloth. If stains appear, gently rub the area with the slightly damp cloth and allow to air dry.
Conditioning
Apply a clear leather cream with a soft cloth using circular motions.
Liquids
In case of contact with water or other liquids, do not rub the leather but use a dry cloth and gently pat to absorb the liquid.
Storage
Store shoes away from direct sunlight in a breathable dust bag.
Prevention
A visit to a shoe repairer of your choice for preventative or routine maintenance can dramatically extend the life of your favorite shoes.
Shipping
Fast shipping
For local deliveries the estimated time is 3 to 5 business days.
For international shipments it is between 7 and 15 business days after processing.
*Please note there are an additional 7 days for backorders.
Order Tracking
International
Once your package has shipped, you will receive an automatic email with tracking information.
Contact us
Mon - Sat: 10 am -7 pm
+1 (51) 991 081 539
info@anayraquel.com
Artisanal Excellence
Made in Peru
Handcrafted in Peru by master artisans, delivering premium quality at every step.